General Terms and Conditions

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1. **Cancellation Fees:**

 - Cancellation Fees may be charged by each vendor dependent upon the terms and conditions of each vendor.

- Additionally Pelican Travel may charge a separate cancellation fee of up to 20% of the entire trip cost after final payment is received based on the reason for the cancellation and at the discretion of Pelican Travel. 

 - These fees may vary depending on the timing of the cancellation.

2. **Refund Process:**

 - Refunds will be processed within 30 days or within the timeline stipulated by the travel supplier.

 - Refund may be in part or in full depending on the terms of the travel supplier agreed to upon booking.

3. **Cancellation Deadline:**

 - Different cancellation deadlines may apply to various components of the trip, such as flights, accommodation, and activities.

-It is the job of the travel advisor to make the client aware of cancellation deadlines. 

4. **Non-Refundable Components:**

 - Certain services or bookings may not be eligible for a refund under any circumstances. This will be communicated to the client at the time of booking.

5. **Partial Refunds:**

 -If the supplier allows a partial refund may be issued based on the terms and conditions outlined by the supplier at the time of booking.

6. **Special Circumstances:**

 - Cancellations under special circumstances will be taken into consideration and Pelican Travel will do to the best of the ability of the agency to make concessions but there is no guarantee of a refund for illness, injury, death or any other special circumstance and for this reason travel insurance is highly recommended. 

7. **Changes to the Itinerary:**

 -Changes to itinerary/tour will be communicated to the client within 24 business hours (excluding major holidays) as soon as the change is made known by the supplier to Pelican Travel. 

8. **Communication Protocols:**

-Pelican Travel will attempt to contact the client by phone and email. If there is another preferred method of contact the client should make that known to the travel advisor.